HookahJohn HKH Unwind Base Mat
YOU MUST BE 18+ TO ENTER THIS SITE OR TO MAKE ANY PURCHASE
We are online only but we do have a pick up facility in Knoxfield VIC.
All orders placed before 3pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 3pm AEST will be packed and shipped on the next business day.
How much does the shipping cost?
- FREE SHIPPING automatically applies to all products. If the item is excluded from Free Shipping then it would be mentioned in the product description of the actual item.
- If the order total is more than $120 and you choose Free Shipping then we will use Australia Post Standard or Couriers Please to send these parcels. You will also get an automatically calculated express shipping rate where applicable.
- A flat rate of $7.50 is displayed at the checkout along with an automatically calculated express shipping rate.
- For Express Options Shipping cost is automatically calculated based on the location, weight & size of the product.
- At the check out you will see all the service options available for you.
- You can now the delivery service of your choice, such as Australia Post or Couriers. By simply adding order notes or replying to the invoice email if you would. Most of the time, we'll choose the fastest service for you.
Rest of the world:
- We will calculate shipping and send an updated invoice before we dispatch the goods.
How Same-Day delivery work?
- Same-Day delivery is for Melbourne customers only - Other options available for Interstate and Overseas customers
- Order before 3 PM & receive the items on the same day - 7 days a week
- If you're eligible, an option will automatically appear at the checkout.
- On-Demand delivery is either completed by GoPeople, StarTrack or by our own delivery drivers.
- Local delivery cost is calculated based on the distance from Knoxfield
- You must have a minimum of $100 in the cart for Local Delivery option to appear.
- Local delivery cost are as below:
Is pick up possible?
- Yes - at the checkout you will see an option to ship or pick up.
- Pickups are ready on the same day if you order before 12PM Monday to Saturday
- You will need to wait for the ready for collection email before making your way to the warehouse.
More FAQ's visit Shipping Policy Page
Pickup in Knoxfield can be arranged by selecting "Pick Up" in the checkout screen. Please note: we do not have a store-front to browse, it's only a collection facility.
Any order placed after 12PM will be ready for collection on the next day - you can call us on 0499 744 742 to see if same day collection is possible.
* Generally next business day when you select Australia Post Express option - other services might take longer as indicated above.
What we offer
At The Premium Way, we are committed to offering our customers the best possible prices on 100% genuine and top-quality products. That's why we offer a price match guarantee. If you see the same item being offered for a lower price at another store, in Australia, let us know and we'll beat the price by 10%*. We also offer free shipping on all orders over $120, so you can be sure you're getting the best deal when you shop with us.
How it works
Our lowest prices guarantee policy means that if you find an online-competitor's lower price (including GST and delivery charges) on the same in-stock item that's available in Australia for same-day dispatch or collection, we will match the price or in some situation even it by 10%. This excludes marketplace products, WhatsApp group items, private sales.
Please contact our Customer Support team via email firstname.lastname@example.org or on social media to process the price guarantee and place your order.
At The Premium Way, we want you to be completely satisfied with your purchase If you change your mind, you may return all unused / unopened products for a full refund within 14 days of the original delivery date (less shipping costs).
Any used items are not returnable, and it is the buyer's obligation to bear the cost of shipping if you return your items due to a change of mind.
We provide post-purchase assistance, whether it's been a day or a year, if you have a question about any of our products or simply want to know: how to use them then feel free to get in touch.